This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

A tab keeps on showing even after deleted from the tools options process

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

mariar
mariar
more options

a new tab and cobra health plans tab keeps on showing up in tool tabs bar. I closed the "cobra health" tab and i close the "new tab" then I went to tools-options-general on Home page: i deleted the cobra plans and OK I close Firefox and when brig it up again still shows on the tab tool bar

a new tab and cobra health plans tab keeps on showing up in tool tabs bar. I closed the "cobra health" tab and i close the "new tab" then I went to tools-options-general on Home page: i deleted the cobra plans and OK I close Firefox and when brig it up again still shows on the tab tool bar

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Type about:support in the Location Bar and hit Enter. Scroll down almost to the bottom, above Graphics, where is says user.js Preferences - if it says Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. -click the user.js hyperlink to open that optional file. If you see the web address for that "cobra health delete the contents of that file and then restart Firefox,

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

You can open the about:config page via the location bar and search for prefs that refer to cobra. You can reset user set (bold) prefs via the right-click context menu to the default value.

If you do not keep changes after a restart or otherwise have problems with preferences, see:

There are other things that need your attention.

Your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 14.0 r0
  2. Shockwave Flash 13.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\