This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes on startup

  • 2 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur Keslaa

Keslaa
Keslaa
more options

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF causes the crash notification to appear. I am unable to start FF in it's safe mode.

Crash ID: bp-efa5c800-80ef-4852-a1c8-f57302160913

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF causes the crash notification to appear. I am unable to start FF in it's safe mode. Crash ID: bp-efa5c800-80ef-4852-a1c8-f57302160913

Gekose oplossing

After seeing your response, I tested and have confirmed that Symantec does seem to be the issue. Thank you for getting me started in the right direction.

Lees dié antwoord in konteks 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hi Keslaa, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

Keslaa
Keslaa Vraag-eienaar
more options

Gekose oplossing

After seeing your response, I tested and have confirmed that Symantec does seem to be the issue. Thank you for getting me started in the right direction.