This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cannot do any kind of fix because my firefox application will not take my anywhere; i get a blank screen whenever i try to go to any website

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

more options

when I open firefox I get a blank screen and also it does not take me anywhere when I type in an address; like www.walmart.com....just a blank screen; nothing happens

when I open firefox I get a blank screen and also it does not take me anywhere when I type in an address; like www.walmart.com....just a blank screen; nothing happens

All Replies (1)

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}