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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

thunderbird stoped downloading email for the last four days. can you tell me what happened?

  • 3 antwoorde
  • 2 hierdie probleem
  • 6 views
  • Laaste antwoord deur Wayne Mery

papanik.giorgos
papanik.giorgos
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Application Basics 

   Name: Thunderbird
   Version: 52.5.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20171121193617
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account8:
     INCOMING: account8, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account9:
     INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account10:
     INCOMING: account10, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account11:
     INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

 Crash Reports

 Extensions
   Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.5.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 1b991bde-5195-42fe-b089-59eef5eaeff
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1511764640
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     security.sandbox.content.tempDirSuffix: {3e896113-d0d8-45e1-8641-2e276a455362}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics 3000
     Vendor ID: 0x8086
     Device ID: 0x0116
     RAM: Unknown
     Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.4459
     Driver Date: 5-19-2016

     GPU #2
     Description: NVIDIA GeForce GT 540M
     Vendor ID: 0x10de
     Device ID: 0x0df4
     RAM: 2048
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll
     Driver Version: 22.21.13.8205
     Driver Date: 5-1-2017

     Features
     Direct2D: false
     DirectWrite: true (10.0.15063.674)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
Application Basics Name: Thunderbird Version: 52.5.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20171121193617 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account7: INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account8: INCOMING: account8, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account9: INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account10: INCOMING: account10, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account11: INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true Crash Reports Extensions Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.5.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 1b991bde-5195-42fe-b089-59eef5eaeff mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1511764640 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true security.sandbox.content.tempDirSuffix: {3e896113-d0d8-45e1-8641-2e276a455362} Graphics GPU #1 Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0116 RAM: Unknown Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.4459 Driver Date: 5-19-2016 GPU #2 Description: NVIDIA GeForce GT 540M Vendor ID: 0x10de Device ID: 0x0df4 RAM: 2048 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll Driver Version: 22.21.13.8205 Driver Date: 5-1-2017 Features Direct2D: false DirectWrite: true (10.0.15063.674) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let me know results.

papanik.giorgos
papanik.giorgos Vraag-eienaar
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dear sir i did what you told me and all my emails are downloaded to thunderbird. the problem now is that when i try to send an email i see this message " Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again."

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

papanik.giorgos said

dear sir i did what you told me and all my emails are downloaded to thunderbird.

In that case you have either a problem with antivirus software, or an addon you installed in Thunderbird.