This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Global search does not search the trash folder. Why?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur sfhowes

idahouser
idahouser
more options

I have global search enabled. When I put mailbird in the search box two email addresses come up. Clicking on either one brings up a no results page. However, if I open the trash folder and put mailbird in the filter box the one email in the trash folder that contains mailbird in both the from address and body shows up instantly. Why doesn't global search find it?

I have global search enabled. When I put mailbird in the search box two email addresses come up. Clicking on either one brings up a no results page. However, if I open the trash folder and put mailbird in the filter box the one email in the trash folder that contains mailbird in both the from address and body shows up instantly. Why doesn't global search find it?

Gekose oplossing

Trash is excluded from global search, by default, but you can enable it by right-clicking Trash, Properties, and checking the box 'Include messages...'. I presume it's excluded due to low priority and performance savings.

Lees dié antwoord in konteks 👍 1

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Gekose oplossing

Trash is excluded from global search, by default, but you can enable it by right-clicking Trash, Properties, and checking the box 'Include messages...'. I presume it's excluded due to low priority and performance savings.

idahouser
idahouser Vraag-eienaar
more options

Sure would be nice if that bit of info were included in the KB article on global searches.

Another thing that would be nice would be to show what folder a message listed in the search results is located. Or have I missed seeing that?

sfhowes
sfhowes
  • Top 10 Contributor
more options

In the Global Search tab, the results are broken down by folder in the left pane. To find the folder that contains a result, click 'Open email as list' to show the results in a Threads Pane. Enable the Location and Account columns to show the folder and account. That is close to specifying the message path.