This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't reset or eliminate master password. Only option is to live with the password pop up or delete the account (if I can)

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

anonymousman
anonymousman
more options

1. Every time I was the browser I get a pop up requesting my master password. 2. I have chosen the option to eliminate the master password but the system isn't recognizing my password so I can not accomplish this. 3. I try to reset my master password using copying and pasting "chrome://pippki/content/resetpassword.xul" without the quotation marks of course. I press Enter but no reset page ever comes up so I am unable to reset the password. 4. I tried another option but can't recall exactly what it was (I've been at this way too long) where a code will be emailed to me. I've tried two different email acounts and checked spam. I never receive the code.

I guess I will have to either delete my account (if I'll even be able to without the password) and make a new account and import all my bookmarks or live that that password pop up forever. But...before I do that I'd really like to do things right by simply getting a new password. I've noticed many people with similar problems. What's is up? Love the browser but this is ridiculously complicated or impossible to reset a password.

1. Every time I was the browser I get a pop up requesting my master password. 2. I have chosen the option to eliminate the master password but the system isn't recognizing my password so I can not accomplish this. 3. I try to reset my master password using copying and pasting "chrome://pippki/content/resetpassword.xul" without the quotation marks of course. I press Enter but no reset page ever comes up so I am unable to reset the password. 4. I tried another option but can't recall exactly what it was (I've been at this way too long) where a code will be emailed to me. I've tried two different email acounts and checked spam. I never receive the code. I guess I will have to either delete my account (if I'll even be able to without the password) and make a new account and import all my bookmarks or live that that password pop up forever. But...before I do that I'd really like to do things right by simply getting a new password. I've noticed many people with similar problems. What's is up? Love the browser but this is ridiculously complicated or impossible to reset a password.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can delete (rename) the logins.json and key4.db files and key3.db if present in the profile folder if you aren't able to reset the master password otherwise.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.