This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox Account Does Not Prompt for Password

  • 2 antwoorde
  • 1 het hierdie probleem
  • 7 views
  • Laaste antwoord deur ccwilson1

more options

In order to get support for Firefox for Android, I had to create a Firefox account. I was surprised to find that in spite of creating a robust password, I have yet to be prompted for it. If I sign out and close Firefox, then go to http://support.mozilla.org, I click on Sign In and it takes me to Firefox Accounts and shows my email address in the sign-in box. When I click continue, it logs me in without a password. When I checked "Logins and Passwords", it displays "No logins found", so it didn't store the password there. Did Firefox store the password without asking? Is it encrypted? Where is it stored? Is this another shortcoming/omission of the new Firefox?

Thank you for any guidance you can provide.

In order to get support for Firefox for Android, I had to create a Firefox account. I was surprised to find that in spite of creating a robust password, I have yet to be prompted for it. If I sign out and close Firefox, then go to http://support.mozilla.org, I click on Sign In and it takes me to Firefox Accounts and shows my email address in the sign-in box. When I click continue, it logs me in without a password. When I checked "Logins and Passwords", it displays "No logins found", so it didn't store the password there. Did Firefox store the password without asking? Is it encrypted? Where is it stored? Is this another shortcoming/omission of the new Firefox? Thank you for any guidance you can provide.

All Replies (2)

more options

It sounds that you are connected to Sync and use the same Firefox account for SUMO and thus you can login without having to enter the password. It is likely that the credentials used for Sync are hidden on mobile and not shown in the Password Manager just like in Firefox for desktop where the chrome://FirefoxAccounts entry isn't visible. On desktop you can check the logins.json file in the profile folder, but this isn't possible in Firefox Daylight on mobile.

more options

Sync is not on. This not-prompted-for-password problem is happening on WIndows 10 version of Firefox where I am typing these posts.