This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Account disconnected

  • 1 antwoord
  • 1 het hierdie probleem
  • 11 views
  • Laaste antwoord deur FredMcD

burkh001
burkh001
more options

Firefox is working fine on my one AIR (i.e. this) computer.. On other AIR computer, Last several days it has not worked. Accepts my password but can not access internet. It says account is disconnected. Network is OK. One hint: Tried to update on Nov 12. Message continues to say "Install Pending". Please tell me how to fix. Thank you

Firefox is working fine on my one AIR (i.e. this) computer.. On other AIR computer, Last several days it has not worked. Accepts my password but can not access internet. It says account is disconnected. Network is OK. One hint: Tried to update on Nov 12. Message continues to say "Install Pending". Please tell me how to fix. Thank you

All Replies (1)

FredMcD
FredMcD
more options

Shut down the old sync. Then create a new account.

Delete Account: Look for Delete Account at the bottom of https://accounts.firefox.com/settings


After, create a new sync using the system/profile that has the data. Wait for a while until the syncing is done before adding any new members.