This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Screenshot not working with particular Amazon page, OK with others

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

elboaltins
elboaltins
more options

Weird issue. Trying to screenshot an Amazon page but image does not download. Try copy image and I can paste it into MSPaint.

Screenshot image download works for other Amazon pages and other sites like noaa.gov, and places image in downloads folder as expected. Only Amazon for a specific product: https://www.amazon.com/Phonomenal-Authentic-Vegetarian-Vietnamese-Noodles/dp/B08Z5MK39L

Why just this product?

FF101.0 (64-bit) on win10

Weird issue. Trying to screenshot an Amazon page but image does not download. Try copy image and I can paste it into MSPaint. Screenshot image download works for other Amazon pages and other sites like noaa.gov, and places image in downloads folder as expected. Only Amazon for a specific product: https://www.amazon.com/Phonomenal-Authentic-Vegetarian-Vietnamese-Noodles/dp/B08Z5MK39L Why just this product? FF101.0 (64-bit) on win10

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Are you referring to the Firefox screenshot or Windows Snip-it? Firefox screenshot works for me. sees screenshot

Gewysig op deur jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I don't use it because you have to change the name to use it. Look at that long name it gives the screenshot. I get an error message trying to upload it.  ;-) This is the name in Linux and Windows Snip-it Screenshot_20220604_101336.jpeg

Gewysig op deur jonzn4SUSE

elboaltins
elboaltins Vraag-eienaar
more options

As stated I am using FF Screenshot, not snip-it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Anything about this issue in the Web Console or Browser Console ?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window