Firefox 3.6.13 is having a problem letting me see flash videos. I have the most recent "firefox version" adobe flash. IE has no problem running flash on my system. I have tried to uninstal/reinstall flash, clearing cache/history .
The advertisements on websites like Hulu will play then screen just goes blank. other examples are videos embedded in articles on yahoo.
The advertisements on websites like Hulu will play then screen just goes blank. other examples are videos embedded in articles on yahoo.
All Replies (1)
- "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
- "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
- Don't make any changes on the Safe mode start window.
See:
- Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
- Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")