This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

i installed firefox Rc4 didnt like it and reinstalled 3.6 but now none of my extentions work or i am not able to install new one or update them.

  • 4 antwoorde
  • 4 hierdie probleem
  • 13 views
  • Laaste antwoord deur jason

more options

All extensions say "This add on will be installed when Firefox is restarted. I have started Firefox in safe mode and it still has same issue. Uninstalled and reinstalled. same issue

All extensions say "This add on will be installed when Firefox is restarted. I have started Firefox in safe mode and it still has same issue. Uninstalled and reinstalled. same issue

All Replies (4)

more options

Downgrading to Firefox 3.6 can cause problems with extensions. You need to go to your profile folder and delete the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite. Deleting these files will force Firefox to rebuild the list of installed extensions and checking their compatibility.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

more options

I did what you said and i am still having the same issue.

more options

Try "Reset all user preferences to Firefox defaults" on the Safe mode start window. That will also restore your corrupted user agent (Firefox/3.0.11)

See also:

more options

i did what you said and i still have same issue