This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Software update just continues to say "connecting to the update server" without doing anything. Please help.

  • 1 antwoord
  • 85 hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

more options

My software update is stuck on the pop-up and the message just reads that it is connecting to update server. Have had this problem before with previous Firefox versions so I just downloaded the new one. It gets quite annoying to have to manually keep downloading new versions when the update should work just fine. Please help!

My software update is stuck on the pop-up and the message just reads that it is connecting to update server. Have had this problem before with previous Firefox versions so I just downloaded the new one. It gets quite annoying to have to manually keep downloading new versions when the update should work just fine. Please help!

All Replies (1)

more options

If you have problems with updating the your only option is to download the full version of the current release. Make sure that your security software or firewall isn't blocking the updater.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.