This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After downloading FireFox4, the previous version is now a ghost "layer" underneath the new one. Best way to remove that layer?

more options

Ghosting is located on the two horizontal task bars immediately below the File-Edit-View-History-Bookmarks-Tools-Help task line.

Ghosting is located on the two horizontal task bars immediately below the File-Edit-View-History-Bookmarks-Tools-Help task line.

All Replies (3)

more options

I haven't heard of that, but in case Firefox is having problems interacting with your PC's graphics card/chipset, you could turn off the new graphics acceleration feature. You can do that here:

Tools > Options > Advanced > [uncheck] "Use hardware acceleration when available"

I don't know whether you would see the results immediately, or whether you have to restart Firefox.

Does that help at all??

more options

Tried what you suggested, including re-starting Firefox and even re-booting the PC, but ghosting continues, even in this Firefox Help text arena My PC operates on 2000xp, if that helps for ideas in troubleshooting. Thanks for offering a suggestion.

more options

Could you possibly attach a screenshot/screen capture showing the problem? It's hard to understand from the description.

This article has some suggestions on screen shots, but you don't need to get fancy, we just need to better see what you're seeing.

https://support.mozilla.com/en-US/kb/Adding%20screenshots