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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why can I not install updates or upgrade to 8?

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  • Laaste antwoord deur rbillings

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When I try to install updates, all I get is "Connecting to the update server" And when I "download" version 8, and then go to open firefox again, it is still version 7...

When I try to install updates, all I get is "Connecting to the update server" And when I "download" version 8, and then go to open firefox again, it is still version 7...

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Hi crazytwin123- There can be a number of reasons why the updates are not installing correctly. Here is a link to an article describing how you might fix the problem: How to fix the Update Failed error message when updating Firefox

Hope that helps!