This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

unexpected pop up

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

A few days back I clicked the icon to open Firefox and a popup appeared that said something like, "This is embarrassing but Firefox is having trouble opening. Would you like to try to fix the problem or start a new session?" I clicked on Start a new session but since it has bothered me that I may have fallen for a scam or bug infestation. What is the truth? N.B. I ran an anti virus scan afterwards and nothing turned up wrong.

A few days back I clicked the icon to open Firefox and a popup appeared that said something like, "This is embarrassing but Firefox is having trouble opening. Would you like to try to fix the problem or start a new session?" I clicked on Start a new session but since it has bothered me that I may have fallen for a scam or bug infestation. What is the truth? N.B. I ran an anti virus scan afterwards and nothing turned up wrong.

Gekose oplossing

That means that Firefox has crashed more than once or didn't close properly.

See:

See also "Firefox hangs when you quit it":

Try to use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.

Lees dié antwoord in konteks 👍 1

All Replies (1)

more options

Gekose oplossing

That means that Firefox has crashed more than once or didn't close properly.

See:

See also "Firefox hangs when you quit it":

Try to use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.