This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox no sound after upgrade to Windows 8.1

kinglonewolf
kinglonewolf
more options

Recently I updated from Windows 8 to 8.1 After doing so Firefox will not play any form of sound at all. Or I have to turn my PC volume to 100% plus the video volume max and I can hear the video or sound very faintly.

I've done a reset, reinstall, went to troubleshooting for the sound section and nothing is fixing the problem? I have no idea what to try next or why it's not laying sound at all. It's really starting to bug me.

Recently I updated from Windows 8 to 8.1 After doing so Firefox will not play any form of sound at all. Or I have to turn my PC volume to 100% plus the video volume max and I can hear the video or sound very faintly. I've done a reset, reinstall, went to troubleshooting for the sound section and nothing is fixing the problem? I have no idea what to try next or why it's not laying sound at all. It's really starting to bug me.

Gekose oplossing

Is it just Flash content that you are experiencing issues with or all sound content?
Can you hear this music file?

Please try disabling both the Flash and Firefox hardware acceleration.
Please view the following articles for further details:

Lees dié antwoord in konteks 👍 1

All Replies (3)

Wesley Branton
Wesley Branton
more options

Gekose oplossing

Is it just Flash content that you are experiencing issues with or all sound content?
Can you hear this music file?

Please try disabling both the Flash and Firefox hardware acceleration.
Please view the following articles for further details:

kinglonewolf
kinglonewolf Vraag-eienaar
more options

Got it working. Reinstalled flash and disabled acc and now it works. Thank you for the help.

Wesley Branton
Wesley Branton
more options

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.