Thunderbird Community Forum

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

When I first open Thunderbird 128.3.3esr, the Status Bar shows the progress of querying email servers and of downloading messages. After a while, however, the progress messages stop appearing in the Status Bar. Messages download properly; there's just no message in Status Bar showing progress. When this happens, the Online/Offline button also appears grayed out.

I am using Thunderbird 128.3.1esr on Linux, using the KDE's Plasma 6 desktop environment with KWin using the Wayland protocol.

I have installed two add-ons whose interface is blank: Tag Toolbar/Tag Popup and Tagger. Their interface opened when clicking on the button placed in the toolbar is blank. Namely, there is nothing to see but white space in the box that opened. For Tagger, it is possible to actually interact with the non-visible interface, but for Tag Toolbar this does not seem to be the case. I've attached a screenshot of Tagger's blank interface.

• What could be the reason for this visual glitch?
• Has anyone else encountered something similar before?
• Is there more information I can gather to help resolve the issue?

After rebooting my Mac (MacOS 10.15.7) and opening Thunderbird (128.3.3esr), the inbox display looks messed up. The columns are in different places, and the headings don't match.

See the enclosed screenshot: The subject of the mail is listed under "Correspondents", the sender is listed below "Size", the column for the "favorite" icon (big star) is ridiculously wide and can't be made smaller, the column containing the "spam" symbol has the heading "Date". The column holding the date column is only showing about 3 characters of the date and can't be made wider.

When I worked yesterday, everything looked normal.

How can I fix this? What could possibly be have messed up the settings?

Although there are items in the deleted folder, I am unable to see them. They do sometimes appear if I go back in after say 30 Minutes. How can I get them to show? Also, when sending e-mails I am getting the message 'Your message was sent but a copy was not placed in your sent folder (Sent) due to network or access errors. You can retry or save the message locally to Local Folders/Sent'. How can I get them to go into the main 'Sent' folder automatically as they used to do?

In Thunderbird, how to search calendar events, NOT OCCURENCES. If I search an event among all, the search takes for ever: it searches through all occurrences of all events. This used to work well. I don't know what I did. LIstings were including every matching Event ONE ONCE. Thank you

I just installed thunderbird and I try to set up my email but it doesn't work. It says: unable to log in at server. Probably wrong configuration, username or password. But all my credits are corrects. Plz help me

Is it possible to use Mozilla Thunderbird to access comcast emails? I have spent a couple of days attempting to make this work, but after I enter my information and it is OK'd, I get the "Access Denied" message. Any help here? No one from Mozilla or Comcast has any answers.

I use thunderbird for mails with PGP attachments for quite a long time - several years. Previously it worked via Enigmail add-on. Then usage of this add-on was discontinued and thunderbird worked with PGP attachments without it. It worked until recent weeks but then failed after recent update. I.e. now nothing happens when I choose '"'Decrypt an Save as..." for PGP attachment. At the same time "Decrypt and Open'"' option works fine. I checked console output and see that it raises an error after "Decrypt an Save as...":

JavaScript error: chrome://openpgp/content/ui/enigmailMessengerOverlay.js, line 1924: NS_ERROR_XPC_BAD_CONVERT_JS: Could not convert JavaScript argument arg 0 [nsIFilePicker.displayDirectory]

Current thunderbird version is 128.3.2esr (64-bit)

Lately this has been happening with increasing frequency. I send an e-mail, and when I go to look at it in the SENT folder, the e-mail is there, but the body text is blank. Just gone.

This is an issue because I have to save copies of certain business e-mails that I send.

This happens primarily using a GMAIL account with which I use IMAP.

It doesn't happen all the time. I'd say about 15% right now.

It might be an issue with me sending messages when Thunderbird is compacting , although that's just a guess and I haven't been able to confirm that.

Can anyone shed light on why this is happening and what the fix is?

Postbox having been sold to eM Client, I need to migrate to Thunderbird. Import worked pretty well using the protocol "migrating from a previous Thunderbird installation" however the filters did not import at all. It happens that I have 320 of them, so it would be a great help if some automatic procedure could be implemented. Is this possible? Thanks in advance. Regards, Gérald

I have been a user of Thunderbird email for many years. Recently, Xfinity (our cable provider) forced us to change some password. Following this, Thunderbird could no longer get new emails or send messages. Finally, a red X message said that Thun.valid Win 32 program" and couldn't be opened. Does anyone know what's up? Mike Gansecki

Dear, Could you help me? I probably selected all emails instead of a single one and removed “shift-delete” omitting the trash. I want to restore all mail to my inbox Thunderbird. My ImapMail folder view:

Please Tomasz Marcinkowski

Today while using the email got message to compact folder so i did and left it, after 30 min came back with a message that TB crashed, reopened it and found that i can see the emails subject but they don't open. Searched the form and tried the repair option but after it finished it deleted all the emails from 2018 till now and i can see the emails of 2017 only (the first year of usage) -i tried deleting the .msd file but didn't help

-Created new profile and copied the inbox folder to it but still can see old emails only.

-- i sent a test email from my mobile to my email and it received it but the emails on the server that was downloaded before the crash are not downloaded again - i did search on email address that iam sure that we communicated recently only and i could see all the emails in the search but when i try to open it its empty

Hello,

some messages in my TB (128.3.0esr [64 bit]; macOS 15.0.1) do not show any content or show only completely random numbers, letters and other characters. Sometimes what helps is moving messages between the folders.

There is not such problem when viewing the e-mail via webmail.

Please find attached screenshot.

Kind regards Marcin Ćwiertnia

Hello!

A very important email folder in my Thunderbird just vanished. I didn't touch anything! My email was downloading very slowly and so I closed the entire Thunderbird application. When I re-opened it, the folder was gone. Everything else is there as before - all other folders, my inbox etc.

I have no idea what happened or where the folder went. I can't find anything online that addresses the problem or how to solve it. I'm very much a tech novice. I need a solution that a 5 year old could navigate lol

This is happening on my laptop, Windows operating system. I don't have any email managers on my phone.

S.O.S. Cara

I am on 115.13.0 (32-bit) yes, and oddly it says updates disabled by system admin (that's me). I have no idea how to change that. No way I took steps to disable thunderbird updates. I found only one thread on how to reenable but it was very vague and the OP did not arrive at a perfect fix.