Thunderbird Community Forum

Hi all: The following question is from Zendesk. I am adding it here so we can have the benefit of a public discussion with our awesome Thunderbird Support Community.

tl;dr Try [[Troubleshoot Mode Thunderbird|Thunderbird Troubleshoot mode|] and see if that helps. Also try disabling all 3rd party software (e.g.anti-virus, firewalls, etc). If it is a password issue, please ask your email provider e.g. Optus or gmail to reset the password for you. Double check your Optus settings at: https://www.optus.com.au/support/answer?id=1434 and double check your gmail settings: https://support.mozilla.org/en-US/kb/thunderbird-and-gmail

We've found over the years that troubleshooting is often difficult. It would probably speed things up if you could find somebody who's more technical in your community to help you in real life.

If the tl;dr doesn't help, please give us more troubleshooting details (without this level of detail we can't help you further):

1. Please let us know your email provider, is it gmail, optus or both?
2. Please let us know what operating system e.g. macOS Ventura, Windows 11, Ubuntu 22.04
3. Please let us know what 3rd party software like add-ons, anti-virus or firewalls you are using (and please try disabling them and see if that helps)
4. Finally, please let us know what steps you followed exactly, what you expected and what actually happened.

Text from Zendesk:

• "email address" cannot connect to Google when you said I would be able to canot recall my PASSWORD cannot send or receive mail from THUNDERBIRD all settings are CORRECT"
• "am still unable to open or send my Mozilla mail my IP is Optus my address email at optus address. Optus cannot understand WHY I cannot open Mozilla Mail the setting are correct , this has been going on for months ! What is the point of me having Mozlla mail that will not open or send? I know my password for Optus, but Mozilla keep putting the message up INCORRECT Optus fail to understand , they suggest you email me and give me the original password I gave when I commenced with Mozilla mail, because it was SO LONG AGO I cannot recall the password I joined Mozilla with."
• "I still cannot open or send from my Mozilla Mail and my server Optus have had a Technician check and it is not Optus the problem is MOZILLA I urgently need to keep in touch with family. Please forward as a matter of URGENCY a form to complete so that I can change my PASSWORD I cannot recall the PASSWORD I gave Mozilla when I opened my account years ago. Thank You,"

Hello,

I want to get away from Outlook and, therefore, downloaded Thunderbird. However, I cannot connect it to my GMX account.

When I try to add the account it finds the details but then gives me an error message that the configuration, password or username are wrong. Password and username are definitely correct, as I can use them to get into my online GMX account. Regarding the configuration / account settings they seem to be the ones I have always used, but I have tried others, which also do not work. I found a reply in Support to a similar problem by Toad Hall from the 17th July 2023. I went through all the suggestions but nothing has solved the problem.

I tried the configuration given (see below) but Thunderbird does not seem to be able to connect with them either.

• Incoming: imap.gmx.com
• port: 993
• Connection Security: SSL/TLS
• Authentication Method: Normal Password
• User Name: full email address
• Password - same one you use to access webmail account

• Outgoing: mail.gmx.com
• port: 587 (instead of 465 with SSL/TLS)
• Connection Security: STARTTLS
• Authentication Method: Normal Password
• User Name: full email address
• Password - same one you use to access webmail account

It does NOT prompt for a password. The Activity Manager is empty. The firewall shows all permissions for Thunderbird given. I have used this GMX account for years.

I have created a file with screen shots of the individual steps in setting up a new e-mail account and the error messages I am getting. I don’t know whether that would be useful, but I cannot see how to attach it.

Many thanks

Peter Mueller

I have TB 128.5.1esr configured to check MS Outlook mail using the Owl for Exchange extension. To resolve an issue where Outlook misfile emails, I deactivated all my local TB mail filters and replaced them with Outlook rules. Ever since, I've had trouble with displaying messages.

All my messages appear as usual in the main the main window but often when I click on one to read it the message pane is blank. The content sometimes reappears if I select and deselect the message a few times or if I use the keyboard shortcuts to start a reply. The affected messages seem random.

I've tried repairing all my folders and I've rebuilt the mail index by deleting the sqlite file from my profile but it keeps happening. I can't figure out why changing message filtering from TB to Outlook would matter but am not sure how to troubleshoot further. Has anyone else had this problem?

thanks,

Hello,

I'm having trouble opening mail from a remote folder.

I ran this command to authorize the removable media: sudo snap connect thunderbird:removable-media :removable-media

If I mount my remote folder via fstab with this configuration, I can open remote mail with Thunderbird:

user@server:remote_folder/ /media/user/remote_folder fuse.sshfs noauto,x-systemd.device-timeout=5,x-systemd.mount-timeout=5,x-systemd. automount,follow_symlinks,rw,_netdev,users,idmap=user,uid=1000,gid=1000,IdentityFile=/home/user/.ssh/id_rsa,allow_other,reconnect,ServerAliveInterval=5,ServerAliveCountMax=1 0 0

On the other hand, if I mount the same remote folder with the sshfs command :

sshfs -o idmap=user user@server:remote_folder /media/user/remote_folder -o follow_symlinks

Unable to open mail.

Would you have an idea, please?

Thanks for you answer.

Ubuntu 24.04 Thunderbird 128.2.3esr

Remote content notification bar has disappeared and I can not access content I wish to see. How can I get it back without specifying individual email accounts? In other words I liked to be offered the choice each time remote content is blocked.

Bonjour A une époque on pouvais personnaliser l'apparanec ed e thunderbird (les icones et la présentataion). Où peut-on trouver de smodèles de présentatio q ui permettent de changer l'apparence (typo, icone dossier et présentation de thunderbird ?) Merci

Hi. I'm not getting any new emails into my account since I installed the latest Update. I know it must be to do with Thunderbird as opposed to my email as I am receiving emails on my mobile. I'm not tech savvy and don't know what to do. I've checked in the settings and all appears to be ok. I can send emails but they don't save in sent items nor do they appear in my inbox if I copy myself in. However they do appear in my email account on my mobile. Starting to feel a bit stressed... If anyone able to give me any ideas I'd appreciate it. Many thanks Rachel

Working on Windows 10. For no reason, I can see, that all IMAP emails have stopped downloading. They are ok on other PCs and mobiles. All are visible when I log on to the webmail account (And all download ok to other PCs)

Tried deleting profiles and TB rebuilding them. When manually downloading emails, connects ok but nothing comes through.

Updated TB Tried rolling back Windows update Turned off virus scan All no joy

Any help would be appreciated. Regards Lyndon

Samsung Galaxy A33 5G. auf diesem Handy möchte ich E-mail und den Kalender von Thunderbird einrichten. Alle Versuche sind bis jetzt fehlgeschlagen. E-mail würde gehen, aber der Kalender nicht. Ich möchte von Papierkalender wegkommen und mein Kalender nur noch über PC und Handy nützen. Was mache ich falsch? mit freundlichen Grüßen Hermann Wolfer

I'm unable to send any email with Thunderbird on my new Windows11 laptop. I've used Thunderbird for years and years on the old Windows10 one, but it won't send anything with the new one. The version info it gives is "128.5.1esr (64-bit)" Whenever I try to send an email message, it waits a long long time and then gives a popup saying "Login to server smtp.mail.yahoo.com with username bill.marshall@verizon.net failed." It gives me an option to enter a new password, and if I click there it doesn't let me enter the password again, just re-tries, again waits a long long time, then gives the same error popup. When I cancel, it gives a new popup saying to check the password and verify the 'Authentication method' in Account Settings. Authentication method looks fine, but the password (Settings->SavedPasswords) is empty (?? But I entered the password when I started Thunderbird and asked it to save it).

I have Thunderbird in classic view. So catalogs on the left and list of inbox on the right and below the list the view of the mail's content in a preview. Every time I start Thunderbird, the inbox appears in the list. I have sorted that the latest email in the inbox is last in the list. But it doesn't show the last email; it shows a bit up in the list. The reason is that the preview surface COVER the most recent emails in the list (as an overlay and therefore hiding the list). Annoying! If I select another directory on the left and then select the inbox directory again, then the latest mail IS visible in the list because the preview area is now UNDER the list, not covering it. It's been like this for months, are both users and developers blind who haven't seen this problem?

Hello ! I lost track of a few emails by doing the following: 1) I created a new folder in Thunderbird 2) I selected a few emails and dropped them in this new directory 3) I noticed that they were in the new directory, but grouped together in the same ‘discussion’. 4) I removed the grouping by discussion criterion and there were no more messages in the new directory, just the following message ‘No messages found’. 5) I've gone through all the directories, but there's no trace of these emails! ... => how do I retrieve these missing messages? Thanks for your help