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mcafee anti spam and junk folders no longer collect spam or junk

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 9 views
  • آخر ردّ كتبه needhelp2011

SJM11
SJM11
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since i accepted the new release today of T bird, neither folder is working to collect spam or junk emails. all are going into my inbox. I spend hours with mcafee support to no avail. Anyone else discover such a bug or find a way to troubleshoot this issue?

since i accepted the new release today of T bird, neither folder is working to collect spam or junk emails. all are going into my inbox. I spend hours with mcafee support to no avail. Anyone else discover such a bug or find a way to troubleshoot this issue?

All Replies (2)

christ1
christ1
  • Top 25 Contributor
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I'd just use the built-in Spam filter. http://kb.mozillazine.org/Junk_Mail_Controls

Note that McAfee has been causing problems with Thunderbird for many users (not related to spam filtering). https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

Modified by christ1

needhelp2011
needhelp2011
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I have the same issue as of 7/19/2015 with McAfee Anti-Spam . It stopped working after the T-bird update to the McAfee extension. I am using Windows 7. McAfee is McAfee Anti-Spam Version 15.0 Thunderbird is 38.1.0. Thunderbird Add-on did an update today to McAfee Anti-spam extension 2.0. When I mouse right-click, the option to mark an e-mail as spam is gone. When I use the button at the top of the page to mark an e-mail as spam, nothing happens. I also spent some time with McAfee to no avail.