This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird does not start

  • 4 ردود
  • 5 have this problem
  • 1 view
  • آخر ردّ كتبه andreasrp

andreasrp
andreasrp
more options

Hi,

I am running Windows XP SP3 and have been using Mozilla Thunderbord for 1 year without any problems.

Today when i started Windows and double clicked on the Thunderbird icon on the desktop - nothing, just the "windows error sound". No error message, just the windows error sign. I also located the thunderbird.exe and tried to start the program from there - same thing, just the sound.

Googled, read about safe mode, tried safe mode "RUN: thunderbird.exe -safe-mode" etc - same problem, just the sound but nothing happends.

So I can no longer start Thunderbord from the desktop or the catalog, and I cant start safe mode either.

Thunderbird is not running under "processes" either...

Please advise?

Hi, I am running Windows XP SP3 and have been using Mozilla Thunderbord for 1 year without any problems. Today when i started Windows and double clicked on the Thunderbird icon on the desktop - nothing, just the "windows error sound". No error message, just the windows error sign. I also located the thunderbird.exe and tried to start the program from there - same thing, just the sound. Googled, read about safe mode, tried safe mode "RUN: thunderbird.exe -safe-mode" etc - same problem, just the sound but nothing happends. So I can no longer start Thunderbord from the desktop or the catalog, and I cant start safe mode either. Thunderbird is not running under "processes" either... Please advise?

الحل المُختار

No

Program area is separate from data

Read this answer in context 👍 2

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please reinstall the program from https://www.mozilla.org/en-US/thunderbird/

andreasrp
andreasrp صاحب السؤال
more options

Thank you for your fast reply.

Will I loose all my e-mails?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

الحل المُختار

No

Program area is separate from data

andreasrp
andreasrp صاحب السؤال
more options

Thank you very much Wayne, your are the best!

Now everything seams to work, thanks!