This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tab opens, but does not go to the web site

  • 8 ردود
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه cor-el

more options

Within the last few weeks, I've noticed that Firefox 42.0 ( on Windows 7) times out when a link is clicked on and AFTER a new tab is opened.

For example, I'm on a web page, I click a link (that directs me to another site), a new tab opens, but the browser just churns.

I've looked everywhere for answers -- nothing.

Help.

The only sites that open are in my Favorites Bar or bookmarks.

Thanks!!

Within the last few weeks, I've noticed that Firefox 42.0 ( on Windows 7) times out when a link is clicked on and AFTER a new tab is opened. For example, I'm on a web page, I click a link (that directs me to another site), a new tab opens, but the browser just churns. I've looked everywhere for answers -- nothing. Help. The only sites that open are in my Favorites Bar or bookmarks. Thanks!!

All Replies (8)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.

Keep a backup copy of places.sqlite in case a new places.sqlite needs to be created, but no suitable JSON backups are available to rebuild the bookmarks.

If the Places Maintenance extension can't repair the places.sqlite database file then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database file from the most recent JSON backup in the bookmarkbackups folder.

more options

I tried this everything from your suggested fix and I'm still having issues.

All I see is Connecting...... (churn, churn).

more options

Have you tried coping the link, and manually opening a new window? What web page are you on, or is this with any page?

more options

I tried that too. Firefox churns and then times out.

more options

Oh, one more thing.....

sometimes when I click on pages, this garbage displays:

E1��6�T��%�a���)e����G8A�?m��{Uy��EjS�6�I!m?_�f��֍�� �ʼn���;b�f�Ҭ��lK{y�n��?�ν8{ ����e�]d]o?sjk�Ҋ��oi��r���3�??�?+(mV?��?�?8׋4�lIC#?����?�O�??��ݮ ?{QU��_�$5�6����O��L(Z?�?���ܗ?|~[�ς?�9��?�Jg�1�t����9kB�?��3"~};ZB60[���?泘�,e3ڎo��{{{��� �����Z:�?G?˯�Qw=�!J1�4l��0mN4���?l�[��3I�4���?���?x?

more options

I think we need to check the source web page. Please post a public link.

Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

more options

Screen shot of what I see if I click on a link that is in another tab.

more options

What security software (firewall, Anti-Virus software) do you have?

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect.