This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unsuccessful trying to update on Mac, tried to re-install, keep getting message "The operation can’t be completed because…" can't change access from read only

  • 1 (رد واحد)
  • 1 has this problem
  • 14 views
  • آخر ردّ كتبه ideato

AdventureBusCan
AdventureBusCan
more options

I was unsuccessful in updating Firefox on my Mac. I attempted to re-install but keep getting message "The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again." Did what it asked, under Sharing and Permission, can't change "read only" for staff and everyone. fetching says read & write. Very frustrated!

I was unsuccessful in updating Firefox on my Mac. I attempted to re-install but keep getting message "The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again." Did what it asked, under Sharing and Permission, can't change "read only" for staff and everyone. fetching says read & write. Very frustrated!

All Replies (1)

ideato
ideato
more options

Hello AdventureBusCan, please try the next steps, download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you