This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installing profile after windows 10 re-install

  • 1 (رد واحد)
  • 1 has this problem
  • 9 views
  • آخر ردّ كتبه Stephen

more options

After doing a BIOS update on my HP desktop, it corrupted the Windows 10 OS, and a reinstall was necessary. My original Thunderbird profile was saved, but copying the profile files to the new profile did not work. I have added images in Explorer of the files in both the original and the new Thunderbird. I would very much appreciate any help. Thanks!

After doing a BIOS update on my HP desktop, it corrupted the Windows 10 OS, and a reinstall was necessary. My original Thunderbird profile was saved, but copying the profile files to the new profile did not work. I have added images in Explorer of the files in both the original and the new Thunderbird. I would very much appreciate any help. Thanks!
Attached screenshots

All Replies (1)

more options

Try using the about:profiles link in help -> troubleshooting information to specify what profile is the default profile or to temporarily use a different profile.