This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some emails disappeared when I repaired the folder.

  • 9 ردود
  • 5 have this problem
  • آخر ردّ كتبه krst_

more options

When I click the button to “repair a folder”, some e-mails have disappeared.


The inbox file is too heavy and cannot be opened as a text file.
I moved the defaults file to an external HDD and saved it over the defaults file on my computer. I could not restore them.
Is there any other way to recover my email?
When I click the button to “repair a folder”, some e-mails have disappeared. The inbox file is too heavy and cannot be opened as a text file. I moved the defaults file to an external HDD and saved it over the defaults file on my computer. I could not restore them. Is there any other way to recover my email?

All Replies (9)

more options

Please provide more detail on exactly your status and I will attempt to assist. Thank you.

Helpful?

more options

David Thank you very much for the reply.

Version 128.0.1 OS Windows 11

After the update, the software suddenly became slow.

At the same time, the body of the email is not displayed and new receipts are no longer possible.
Inbox -> Properties -> Repair Folder
I tried to solve the problem by the above process.
Then, three years of emails from 2021-2024 disappeared.
Instead, the software works better and new emails can be received.
Did the e-mails disappear? Are they hidden somewhere?
Is it possible to recover the lost 3 years of emails?

Helpful?

more options

Is this a POP account? My fear is they may be lost.

Helpful?

more options

Thank you, David.

Yes, POP account.

Helpful?

more options

I fear it's lost, unless you have a copy on that external drive.

Helpful?

more options

I have the same problem. After Thunderbird updated to 128, I lost emails from 2021-2024. I also have a POP account. This only happened in the INBOX. All of my other folders do have emails from those years.

Helpful?

more options

This morning while I was reviewing my emails from the inbox something happened to the emails. I could see the subject lines but when I click on the email the body of the email was all blank. All the emails from the last few days also showed a blank screen in the email body. I went into the Inbox --> Properties --> Repair and it ended up losing all my emails from today till July 19, 2023. Lost more than 1 years worth of emails from the inbox. Any way to recover the lost emails ? Please help. Thank you.

Helpful?

more options

Yes, that's the exact thing that happened to mine. When I search my emails, the recent ones show up but no content - just the subject lines. When I clear the search, what's in the inbox is mail up to Sept 2020 and then yesterday's. I tried properties - repair but that didn't work.

Helpful?

more options

Same happened to me, sadly I think there is no chance to get it back. Nebula is killing our mails.

Helpful?

اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.