This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Firefox Sync keep giving me the "Incorrect name or password" error?

  • 1 (رد واحد)
  • 6 have this problem
  • 11 views
  • آخر ردّ كتبه cor-el

VideoGamer
VideoGamer
more options

Firefox Sync keeps telling me I have the "Incorrect name or password" error, but it also tells me my password is wrong when I use the Update feature. However, I am still able to log into the "account management portal" using my current email AND password. This still occurs even if I Reset my password, and close and restart Firefox.

Firefox Sync keeps telling me I have the "Incorrect name or password" error, but it also tells me my password is wrong when I use the Update feature. However, I am still able to log into the "account management portal" using my current email AND password. This still occurs even if I Reset my password, and close and restart Firefox.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There have been problems reported with Sync and they are working on it, so please try again later if you experience problems.