This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

mega crash problem help. read details

  • 1 (رد واحد)
  • 4 have this problem
  • 6 views
  • آخر ردّ كتبه Xapper

bloodyvampx3
bloodyvampx3
more options

ive been using mozilla for years and now it crashes randomly. ive disabled all the plugins and also loaded in safe mode. it brings up an index of stuff followed by like 2 random windows with seven tabs in each. ive reinstalled mozilla and everything. nothing works please help!

ive been using mozilla for years and now it crashes randomly. ive disabled all the plugins and also loaded in safe mode. it brings up an index of stuff followed by like 2 random windows with seven tabs in each. ive reinstalled mozilla and everything. nothing works please help!

All Replies (1)

Xapper
Xapper
more options

Please backup your current firefox profile, create a new profile, and add back each file ONE at a time

http://kb.mozillazine.org/Profile_manager

create new profile

1

start firefox

test page

if successful goto 2

goto 3

2

exit firefox

copy one essential-profile file to new profile directory from old profile directory

goto 1

3

exit firefox

remove most recent addition to new profile, choose a new file

goto 1


[brought to you by the number 8, the letter A, and the choose your own adventure book series]

Modified by Xapper