This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 (رد واحد)
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه Matt_G

frankdarnall
frankdarnall
more options

Cannot start Firefox after downloading version 8. I try uninstalling Firefox then re-install the new version 8. The same thing happen, I cannot start-up Firefox.

Cannot start Firefox after downloading version 8. I try uninstalling Firefox then re-install the new version 8. The same thing happen, I cannot start-up Firefox.

All Replies (1)

Matt_G
Matt_G
more options

Hi frankdarnall,

Have you tried starting Firefox in Safe Mode? You can do this by holding down the Shift key while Firefox is starting. There are lots of good troubleshooting steps in the Knowledge Base article Troubleshoot Firefox crashes (closing or quitting unexpectedly). There is a section specific to crashes on startup.

Hopefully this helps!