firefox won't start: profile can't be loaded--missing or inaccessible
firefox won't start--have had problems for months with certain sites (secure banking and insurance sites) had to reset firefox several times to access sites. Happened again yesterday: reset and then couldn't load firefox with the above error meassages--tried solutions posted-nothing worked. Hate ie and chrome and your customer support has been very weak. Have a nice day.
firefox won't start--have had problems for months with certain sites (secure banking and insurance sites) had to reset firefox several times to access sites. Happened again yesterday: reset and then couldn't load firefox with the above error meassages--tried solutions posted-nothing worked. Hate ie and chrome and your customer support has been very weak. Have a nice day.
All Replies (1)
A possible cause is a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.
- Windows: %AppData%\Mozilla\Firefox\
C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\ - Linux: ~/.mozilla/firefox/
- Mac: ~/Library/Application Support/Firefox/
- Delete the profiles.ini file to force Firefox to create a new default profile
- Use the Profile Manager to create a new profile
- Use "Choose Folder" to recover an existing profile if there is still one present