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Can't move or delete messages from In Box. Fails on copying messages to Sent Box

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  • Last reply by Matt

JonesA
JonesA
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I don't seem to be able to move or delete messages from any folders. This problem started about two weeks ago but did nothing unusual at the time. Although I get the error messaged after sending e-mails that copying to Sent Folder failed, the are in fact copied there.

I don't seem to be able to move or delete messages from any folders. This problem started about two weeks ago but did nothing unusual at the time. Although I get the error messaged after sending e-mails that copying to Sent Folder failed, the are in fact copied there.

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Matt
Matt
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What mail provider?

Does restarting the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

JonesA
JonesA Question owner
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I use gmail and btinternet

Matt
Matt
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and your results from the second part of that test were?