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why can't i get to my online banking page anymore

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  • 1 has this problem
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  • Last reply by cor-el

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why can't i get on my Bank of America page anymore?

why can't i get on my Bank of America page anymore?

All Replies (2)

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First, you would need to try and close, and reopen Firefox. If this doesn't help, proceed to clearing your history, cache, and cookies. If all else fails, remove, and reinstall Firefox!

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Do you get any error messages or does the page stay white (empty)?

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.