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Firefox crashes

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  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

veronicawhitlock84
veronicawhitlock84
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I cannot open Firefox at all. It gives me an error message "Crash Reporter quit unexpectedly". I cannot reopen, or open in safe more. I have tried to delete and reinstall. have restarted my computer and nothing works.

Crash ID: bp-493b063e-d284-4f04-98f8-8e8462160808

I cannot open Firefox at all. It gives me an error message "Crash Reporter quit unexpectedly". I cannot reopen, or open in safe more. I have tried to delete and reinstall. have restarted my computer and nothing works. Crash ID: bp-493b063e-d284-4f04-98f8-8e8462160808

All Replies (1)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 47.0.1 Build ID 20160623154057 OS OS X 10.10 OS Version 10.10.5 14F27

Signature: js::LifoAlloc::freeAll | js::jit::BaselineScript::~BaselineScript

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
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