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Firefox crashes, usually on video content

  • 1 cavab
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

Crasgard
Crasgard
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I did everything they recommend on the support page (safe mode, reinstall etc.) but my Firefox 55.0.3 still keeps constantly crashing on Video content. Youtube, etc.

here is the crash report:

df6ba32f-6f0e-4f1c-990b-94f640170908 https://crash-stats.mozilla.com/report/index/df6ba32f-6f0e-4f1c-990b-94f640170908#tab-details

I did everything they recommend on the support page (safe mode, reinstall etc.) but my Firefox 55.0.3 still keeps constantly crashing on Video content. Youtube, etc. here is the crash report: df6ba32f-6f0e-4f1c-990b-94f640170908 https://crash-stats.mozilla.com/report/index/df6ba32f-6f0e-4f1c-990b-94f640170908#tab-details

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a problem with the Shockwave Flash plugin.

See:

YouTube would normally use the HTML5 media player and not the Flash plugin.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window