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The email filters stopped working. The filters log shows status "Could not get folder db".

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  • 1 has this problem
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  • Last reply by Matt

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I've had a Inbox filters which are forwarding / deleting emails on base of senders adress. They've stopped working few months ago. Trying to run them manually does not bring effect. The filters log shows status: "Could not get folder db".

Every other actions works properly (incoming, sending, deleting etc)

I've had a Inbox filters which are forwarding / deleting emails on base of senders adress. They've stopped working few months ago. Trying to run them manually does not bring effect. The filters log shows status: "Could not get folder db". Every other actions works properly (incoming, sending, deleting etc)

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Is Thunderbird's profile stored on the default location, or is it on some other drive like a USB or network drive?