This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox forced "create new profile" and my browsing history disappeared

  • Cavab yoxdur
  • 0 have this problem
more options

I was working in Firefox for windows with several tabs open. After a computer restart, my Firefox browser reopened but none of my (many) tabs would reload. I closed Firefox and attempted to restart it by using the "restore previous tabs" function. Instead of opening, I received a small window pop up with error message about "older versions of Firefox yada yada" with two option: create new profile or Exit. I click exit (which closed the window) and tried restarting Firefox again, but received the same error. This time I selected the create new profile button. Firefox relaunched but, not only did the "restore previous tabs" option disappear, my browser history was completely wiped. Is there any way to recover my tabs/previous session?

Thank you, Justin

I was working in Firefox for windows with several tabs open. After a computer restart, my Firefox browser reopened but none of my (many) tabs would reload. I closed Firefox and attempted to restart it by using the "restore previous tabs" function. Instead of opening, I received a small window pop up with error message about "older versions of Firefox yada yada" with two option: create new profile or Exit. I click exit (which closed the window) and tried restarting Firefox again, but received the same error. This time I selected the create new profile button. Firefox relaunched but, not only did the "restore previous tabs" option disappear, my browser history was completely wiped. Is there any way to recover my tabs/previous session? Thank you, Justin

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.