This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video keeps stopping!

  • Cavab yoxdur
  • 0 have this problem
  • 2 views
more options

Hello, ever since the latest update on my Firefox account on my I-Mac whenever I try to watch videos on YouTube they start and you watch about 30 seconds of it then you get the white arrow circle. You have to click on the timeline just in front of where it stopped for the video to continue. The video will continue for about 20 seconds and then freeze again. Then you click in front of where it froze on the timeline and it will continue for another 20 seconds. I have stopped using my preferd web browser FireFox and now have to use Safari. Please help!

Hello, ever since the latest update on my Firefox account on my I-Mac whenever I try to watch videos on YouTube they start and you watch about 30 seconds of it then you get the white arrow circle. You have to click on the timeline just in front of where it stopped for the video to continue. The video will continue for about 20 seconds and then freeze again. Then you click in front of where it froze on the timeline and it will continue for another 20 seconds. I have stopped using my preferd web browser FireFox and now have to use Safari. Please help!

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.