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I'm getting "cannot find server" errors. I have to re-start the computer each time to gain access to internet. Any suggestions?

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  • Last reply by cor-el

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OK, I'm finished using a particular internet site and I'm inactive for more than ten minutes. I click to connect to another site and I get "cannot find server" message. I have to re-start the computer and then I'm able to connect again. What's causing the problem?

OK, I'm finished using a particular internet site and I'm inactive for more than ten minutes. I click to connect to another site and I get "cannot find server" message. I have to re-start the computer and then I'm able to connect again. What's causing the problem?

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Did you check your security software (firewall)?

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls