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Cannot Create a New Account in Sync

  • 2 cavab
  • 4 have this problem
  • 1 view
  • Last reply by J5757

J5757
J5757
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I had a failed attempt to set up sync a couple of months ago, probably in FF 3.xx. I don't know if it actually created an account or not. I somehow got a sync key (I think) but Mozilla won't recognize my user name. I decided to start over, but Sync will not let me create a new account. I follow all the steps, agree to Terms of Service, but the Next button won't light up. I've tried different passwords and sometimes it says the pw is too short, other times it says the pw cannot match my sync key, but I can't get the Next button to light up. FF 5.0, Win 7. Hopefully it's something obvious. Thanks for your help

I had a failed attempt to set up sync a couple of months ago, probably in FF 3.xx. I don't know if it actually created an account or not. I somehow got a sync key (I think) but Mozilla won't recognize my user name. I decided to start over, but Sync will not let me create a new account. I follow all the steps, agree to Terms of Service, but the Next button won't light up. I've tried different passwords and sometimes it says the pw is too short, other times it says the pw cannot match my sync key, but I can't get the Next button to light up. FF 5.0, Win 7. Hopefully it's something obvious. Thanks for your help

All Replies (2)

Ibai
Ibai
  • Administrator
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Hi!

Make sure you are following the steps described in the following article:

How do I set up Sync on my computer?

J5757
J5757 Question owner
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Thank you, yes. Perhaps I should have said "I follow all the steps in the articles" Number 3 in the article referenced states: 3. Enter your email address, create a password and confirm it. Then check "I agree to the Terms of Service and Privacy Policy" and click Next. I've done this twelve times, even trying different e-mail addresses and password configurations, but the "Next" will not enable. Does FF have limits on the length or characters used in the passwords? I use Keepass to generate passwords, but I don't use any special settings or unusual characters. Thanks