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Accessing add-ons page fails due to https

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Since a recent upgrade of Firefox each time I use the Google Search provider in the search bar it fails because it uses https. I removed the Google search provider and attempted to re-install it but when I click on the 'Get More Search Engines' link Firefox attempts to connect to addons.mozilla.org again with https so it fails. It seems as though some recent update has switched a lot of sites over to https causing them to fail. This upgrade has turned the best browser I have into a completely unusable one. Please fix this TOP PRIORITY!!!!

Since a recent upgrade of Firefox each time I use the Google Search provider in the search bar it fails because it uses https. I removed the Google search provider and attempted to re-install it but when I click on the 'Get More Search Engines' link Firefox attempts to connect to addons.mozilla.org again with https so it fails. It seems as though some recent update has switched a lot of sites over to https causing them to fail. This upgrade has turned the best browser I have into a completely unusable one. Please fix this TOP PRIORITY!!!!

Chosen solution

Fixed it! Our I.T. department implemented WebSense and the root certificate isn't automatically installed into Firefox. Importing it manually fixed the problem.

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All Replies (2)

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Seçilmiş Həll

Fixed it! Our I.T. department implemented WebSense and the root certificate isn't automatically installed into Firefox. Importing it manually fixed the problem.

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Hey there,

I think it's an issue that many users are facing. Thanks for the info.

Modified by Santosh Venkatraman