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I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

I have yesterday installed a Norton 360 upgrade to their search facility. On running Firefox after doing this, my bookmark and tollbar settings are not as that were before doing this.

Other than this, Firefox runs satisfactorily.

Can you please assist on getting these back to how thy were two days ago?

I want the "Ask whether to open or save files" prompt to keep appearing (see attachment).

My grudge is with the default option that comes preselected when it appears.

I'd like it to be "Open with" instead of "Save File".

Is this possible?

I've googled this issue and also searched this site but the answers I've found are either pretty dated, unhelpful or not working currently.

Would appreciate if someone could point me in the right direction, confirming if what I want is actually possible (I'd swear it is, if memory serves right) and if so, how to achieve it.

Thanks in advance for your time if you read this!

Hi,

Since my Firefox updated today (v132.0), sometimes when I swap tabs I get this grey bar appear for a split second at the bottom of the tab. This isn't super consistent, and seems to only happen when swapping from the New Tab page to some websites, such as Twitter and my email, but not others. I've tried disabling extensions to no avail.

Any ideas on the cause of this/how to fix?

Thank you very much for reading

Can I build my own version of Thunderbird for Android from the Github source? There is a (ridiculous) shortcoming in Thunderbird and also K-9 that seems trivial to fix. Indeed, K-9 does occasionally fix it, only to remove the fix in subsequent versions.

I have some experience with creating Windows applications from Github code, but have no idea how to build an Android app ...

Thanks for any thoughts.

How can I remove "Firefox suggests" URLs from the address/search bar on Android? I found the help article "Firefox Suggest for Mobile" (last updated 4/22/24) but when I follow its directions, I only see the first 3 toggleable options. "Suggestions from Firefox" and "Suggestions from sponsors" don't appear at all. The suggested URLs are frequently sites I have never been to and never want to go to, and their appearance is extremely irritating. Attached is a screenshot of the settings page as it appears to me, with only 3 options.

Every time I open Thunderbird, two windows appear asking me:

        Mozilla Thunderbird Email wants to access your Google Account

        myemail@gmail.com
        This will allow Mozilla Thunderbird Email to:
        More info
        See, edit, share and permanently delete all the calendars that you can access using Google Calendar.
        By clicking Allow, you allow this app and Google to use your information in accordance with their 
        respective privacy policies. You can change this and other Account Permissions at any time.
        Deny / Allow

Until I click Allow, Thunderbird won't update my emails. I've several times gone to my Google account and deleted the connections between Thunderbird and that account, in the hope it would reset but to no avail.

How might I fix this?

Yesterday I could open any or all of the downloaded apps on the screen of my Apple laptop. Today, I can't! WHAT IS GOING ON? Being elderly and not very techie (to say the least!), I need simple answers, no jargon please. Is it because my laptop is 'elderly' in tech terms (Catalina 10.15.7) or what? I've used Mozilla most of the time for very many years, but I might swap to Safari or Chrome instead if this isn't sorted out PDQ.

In thunderbird, only messages and maps from 2023 and earlier is shown. It started tody when I opened thunderbird. I have tried to empty cache and restart computer without result. I can se all messages and maps in my phone. Regards Per

Hello, I just got a "forced" update of Thunderbird. Thereafter it refuses to start, giving me the error: "Error Platformversion '128.4.0' is not compatible with minVersion >= 128.3.1 maxVersion 128.3.1" (see attached image). I am now without e-mail on my PC and am not very enthusiastic about this situation. Best regards, Greg Jordan

Previously the "copy without site tracking" was highlighted and accessible in privacy mode but now I see it as 'not highlighted' or 'turned-off' in privacy mode. What would cause that change when I haven't made any Privacy or Security Setting changes? So basically, 'How do I get the - copy without site tracking - to reactivate in Privacy mode (or at any time really)? Sincerely, Michael Addison

Netflix sends multiple error codes when I try watching on Firefox browser. It will play on every other browser I use. As I can only watch Netflix from my computer this is most aggravating. Please fix this update?

Recently as updates are done every time i open my home page I get the Mozilla update page in addition to my desired home page. I can't seem to get rid of the congratulatory Mozilla page. Any suggestions ???

Have used Thunderbird for years Have an IMAP gmail account. On opening up this morning all the folders in Thunderbird with ALL my important emails have gone. Is there any chance of retrieving them? In hope Uwe

I am including the following information in case it may have triggered the problem.Yesterday, we had a Verizon outage, which may or may not be relevant. Both of our email clients stopped receiving messages, although it was possible to send. The Verizon network status message now says that "data service may be limited" for our area and for an area nearby the message is "Data, voice, text and wireless home internet service are limited" and "There is a known issue in this area and we are working on a solution. This type of issue takes us a little longer to fix. Most are resolved within 48 hours. You can check your network status again later for updates. Check network status." The other email client is working normally now, but wasn't for most of yesterday.

Yesterday, one Thunderbird profile was repeatedly asked for the password, but the correct password was not accepted. The password manager showed the failing password for the username to be the correct one. Last night and this morning, the identity remains correct and is still the default identity. Also, the outgoing server still seems to be correct. However, his morning, Thunderbird still asked for the password--but the password manager does not show the username or password in the list anymore

How do I restore the username/password? Or does that have to wait until Verizon repairs its problem? The other email client had been missing pieces that were suddenly restored with any action on our part. Please note that any reply has to use simple words and phrases--trying what I have described has maxed out my technical skills and knowledge. Also, two more notes: We do not want to use one general password for all at this time. Also, there does not seem to be any problem with the computer itself.