Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

no longer able to sign in to accounts

  • Няма отговори
  • 0 имат този проблем
more options

I’m the webmaster for three sites and have been for years. Never had any trouble logging in to my sites until last Thursday.

Suddenly, when using Firefox to login, I got the message “incorrect email or password”

I tried changing my password via the normal route. When I clicked the “can’t log in” button, it buffered for a while and then a box came up saying “an error occurred while attempting to send recovery instructions.”

I also tried clearing my cache and rebooting. Nothing changed.

I just tried to login to another site I use frequently. Same thing happened.

But they all work just fine if I login through Chrome.

Any thoughts on what to do?

I’m the webmaster for three sites and have been for years. Never had any trouble logging in to my sites until last Thursday. Suddenly, when using Firefox to login, I got the message “incorrect email or password” I tried changing my password via the normal route. When I clicked the “can’t log in” button, it buffered for a while and then a box came up saying “an error occurred while attempting to send recovery instructions.” I also tried clearing my cache and rebooting. Nothing changed. I just tried to login to another site I use frequently. Same thing happened. But they all work just fine if I login through Chrome. Any thoughts on what to do?

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.