This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Accessing menus is very slow unless I'm in safe mode. And I've tried everything I've found on the help pages.

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by Wayne Mery

more options

If I go in using safe mode the menus work fine. If I don't the time it takes to get the sub-menu is several minutes. I've tried "disabling the add-ons" and "resetting the controls" but that doesn't affect it. It is still slow if I'm out of safe mode. I've also tried uninstalling and reinstalling it. And I've tried deleting the "Program Files" directory it occupies in-between uninstalls and installs, too. I've also tried getting rid of Firefox and the Mozilla Maintenance Service at the same time, too, just in case. Nothing works.

I get the following error if I look at "the console": mutating the Prototype of an object will cause your code to run very slowly; instead create the object with the correct initial Prototype value using Object.create

resource://gre/components/steelApplication.js Line 783

And I've tried looking at all the other forum posts complaining about this "mutating the prototype of an object" error.

Any suggestions would be appreciated.

If I go in using safe mode the menus work fine. If I don't the time it takes to get the sub-menu is several minutes. I've tried "disabling the add-ons" and "resetting the controls" but that doesn't affect it. It is still slow if I'm out of safe mode. I've also tried uninstalling and reinstalling it. And I've tried deleting the "Program Files" directory it occupies in-between uninstalls and installs, too. I've also tried getting rid of Firefox and the Mozilla Maintenance Service at the same time, too, just in case. Nothing works. I get the following error if I look at "the console": mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create resource://gre/components/steelApplication.js Line 783 And I've tried looking at all the other forum posts complaining about this "mutating the prototype of an object" error. Any suggestions would be appreciated.

All Replies (1)

more options

Same issue reported at https://support.mozilla.org/en-US/questions/1052155 so locking this topic