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Thunderbird Portable 2nd Profile Unable To Update Contacts

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

Sean Henderson
Sean Henderson
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Primary profile works fine. (TB 52.6.0 32-bit, PortableApps, Windows 10, Dell E6520) (DRIVELETTER:\PortableApps\ThunderbirdPortable\...)

2nd Profile has issues saving/modifying addressbook contacts in Personal Addressbook and other addressbooks. (DRIVELETTER:\PortableApps\ThunderbirdPortable2ndProfile\)

SYMPTOMS Unable to modify contacts in Personal Addresbook Unable to modify contacts in other Addressbooks OK button on Edit Contact window, child windows of Addressbook window, does not commit/close window Clicking on the X to close the Edit Contact window works, and the Contact appears changed in the Address Book Window Closing the Addressbook window and re-opening shows the changes did not stick.

So two primary symptoms - OK button on Edit Contact not working and any changes are not kept on reopening.

FIX ATTEMPTS 1. Temporarily Disabling addons/extensions fixed this issue, but this is an unsatisfactory fix. I have the following Addons/Extensions - Check and Send, Display Contact Photo, Forward, Mail Merge, Mail Redirect, MoreFunctionsForAddressBook, MultiTemplateLoader, Provider for Google Calendar, Select Addressbook Text, ThunderPlunger. These are all present in the primary profile, so while it would be easy to say disable something, that really isn't the point.

2. I closed TB, renamed all abook*.mab and inmab*.mab files as *.old, and restarted TB. This did not fix the issue.

3. Checked that using the latest version of 2nd Profile, and as far as can tell, I am.

Aside from going through each and every addon, what can be done to fix this, and what is the permanent fix?

Thanks in advance

Primary profile works fine. (TB 52.6.0 32-bit, PortableApps, Windows 10, Dell E6520) (DRIVELETTER:\PortableApps\ThunderbirdPortable\...) 2nd Profile has issues saving/modifying addressbook contacts in Personal Addressbook and other addressbooks. (DRIVELETTER:\PortableApps\ThunderbirdPortable2ndProfile\) SYMPTOMS Unable to modify contacts in Personal Addresbook Unable to modify contacts in other Addressbooks OK button on Edit Contact window, child windows of Addressbook window, does not commit/close window Clicking on the X to close the Edit Contact window works, and the Contact appears changed in the Address Book Window Closing the Addressbook window and re-opening shows the changes did not stick. So two primary symptoms - OK button on Edit Contact not working and any changes are not kept on reopening. FIX ATTEMPTS 1. Temporarily Disabling addons/extensions fixed this issue, but this is an unsatisfactory fix. I have the following Addons/Extensions - Check and Send, Display Contact Photo, Forward, Mail Merge, Mail Redirect, MoreFunctionsForAddressBook, MultiTemplateLoader, Provider for Google Calendar, Select Addressbook Text, ThunderPlunger. These are all present in the primary profile, so while it would be easy to say disable something, that really isn't the point. 2. I closed TB, renamed all abook*.mab and inmab*.mab files as *.old, and restarted TB. This did not fix the issue. 3. Checked that using the latest version of 2nd Profile, and as far as can tell, I am. Aside from going through each and every addon, what can be done to fix this, and what is the permanent fix? Thanks in advance

All Replies (2)

Sean Henderson
Sean Henderson Question owner
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Going through addons 1 by 1, it looks like this addon is part of the problem -

https://addons.mozilla.org/en-US/thunderbird/addon/display-contact-photo/

But again, I have this addon on the primary profile, which is working, so not sure why it is causing a problem on 2nd profile.

What is also interesting is that the page indicates not compatible with my TB version. Again, works on primary profile.

sfhowes
sfhowes
  • Top 10 Contributor
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Maybe it depends on the order in which add-ons are installed, i.e. X is installed and changes a setting that breaks a function, then Y is installed that changes the setting back to restore the function. I can imagine this happens when you have several address-book add-ons, as in your case.