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crash while in troubleshoot mode

vhalvarez
vhalvarez
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Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode.

This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426

Any help in finding a fix would be appreciated. Sincere thanks, V

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode. This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426 Any help in finding a fix would be appreciated. Sincere thanks, V

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

zeroknight
zeroknight
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Does it still happen with Bitdefender disabled? This may require rebooting into Windows Safe Mode (networking enabled). You could also try disabling it in about:third-party.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Nearly all of the crash reports submitted for this crash signature were submitted today (Reports), so there doesn't seem to be much historical information to go on.

Is there any pattern to which sites/pages/content may be associated with this problem? Or does it seem to occur at a certain time of the hour or after a certain duration of browsing? Or is it more random?