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Screen size/resolution detection issue on Android

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Hello Firefox Team, I'm currently experiencing an issue related to the screen size/resolution detected by the browser on Android. I noticed that having the app running in the background for some time.. and then opening the app again.. causes that when I decide to browse.. the resolution detected gets bigger than expected. For instance the resolution detected is like if I were using a tablet instead of a phone, making the interface looking like if I turned on the "Desktop site mode" which I didn't.

So far the only solution I have done to fix that it's to completely close Firefox and opening it again, which of course it's not convenient.

I left some screenshots which show the wrong screen resolution detected by the browser. I'm also leaving below the information of my device and the version of Firefox I'm using right now, in case it helps.

Thank you very much for your time in taking a look at this issue, please let me know if I can help with anything else.

Regards.

Information about my device: Samsung Galaxy S24+ Android 14 One UI 6.1

Information about Firefox: 129.0 (Build #2016035991), hg-2d113ed75bf0+ GV: 129.0-20240801122119 AS: 129.0

2024-08-01T18:00:51.901354718

Hello Firefox Team, I'm currently experiencing an issue related to the screen size/resolution detected by the browser on Android. I noticed that having the app running in the background for some time.. and then opening the app again.. causes that when I decide to browse.. the resolution detected gets bigger than expected. For instance the resolution detected is like if I were using a tablet instead of a phone, making the interface looking like if I turned on the "Desktop site mode" which I didn't. So far the only solution I have done to fix that it's to completely close Firefox and opening it again, which of course it's not convenient. I left some screenshots which show the wrong screen resolution detected by the browser. I'm also leaving below the information of my device and the version of Firefox I'm using right now, in case it helps. Thank you very much for your time in taking a look at this issue, please let me know if I can help with anything else. Regards. '''Information about my device:''' Samsung Galaxy S24+ Android 14 One UI 6.1 '''Information about Firefox:''' 129.0 (Build #2016035991), hg-2d113ed75bf0+ GV: 129.0-20240801122119 AS: 129.0 2024-08-01T18:00:51.901354718
Attached screenshots

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