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Exporting a certificate

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Hi! I have a new laptop and want to export a certificate I had installed in my previous laptop. When trying to do so, I'm asked to choose a certificate backup password which I need to enter twice to validate. Once I do it, this message comes up, "Failed to create the PKCS #12 backup file for unknown reasons". I've tried several times with different passwords but the same issue remains. Can you please help me out with this? Many thanks! Alex

Hi! I have a new laptop and want to export a certificate I had installed in my previous laptop. When trying to do so, I'm asked to choose a certificate backup password which I need to enter twice to validate. Once I do it, this message comes up, "Failed to create the PKCS #12 backup file for unknown reasons". I've tried several times with different passwords but the same issue remains. Can you please help me out with this? Many thanks! Alex

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