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reset firefox but can't locate the firefox "button", the help submenu, troubleshooting information or reset firefox button

  • 8 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

mdclary
mdclary
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I keep getting error message firefox is already running but not responding etc.... Went through all 6 steps, (process not running, parent lock is not in profile etc)... so I am trying to reset firefox to it's default state....have the instructions, can't do that either... (1) what is the url I will see at the "top of the firefox window" (2) I can not locate "firefox button" ,help submenu, troubleshooting information or the "reset firefox" after spending 1 1/2 hours working on this....downloaded latest version... obviously I can't run it because firefox is already running... Please help me ASAP.... I have a LOT of work to DO ... on windows 7 64 bit ...can't tell you what version of firefox I am on because... I can't run it.....can't restore previous version because... I can't run it.

I keep getting error message firefox is already running but not responding etc.... Went through all 6 steps, (process not running, parent lock is not in profile etc)... so I am trying to reset firefox to it's default state....have the instructions, can't do that either... (1) what is the url I will see at the "top of the firefox window" (2) I can not locate "firefox button" ,help submenu, troubleshooting information or the "reset firefox" after spending 1 1/2 hours working on this....downloaded latest version... obviously I can't run it because firefox is already running... Please help me ASAP.... I have a LOT of work to DO ... on windows 7 64 bit ...can't tell you what version of firefox I am on because... I can't run it.....can't restore previous version because... I can't run it.

All Replies (8)

mdclary
mdclary Question owner
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PLEASE HELP!!! I CAN GIVE YOU ACCESS TO MY DESKTOP TO MAKE IT FASTER. THanks

cor-el
cor-el
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  • Top 10 Contributor
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Is the profile marked as "Default=1" listed in the profiles.ini file still present?

If not then use the Profile Manager to create a new profile.

See also:

mdclary
mdclary Question owner
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I am trying to create a new profile.... I have followed the directions.... (1) at the top of fire fox window..... so I go to url, (www.firefox.com) http://www.mozilla.org/en-US/firefox/new/ (2) click on the Firefox button......WHERE IS THAT BUTTON LOCATED?????? (3) go over to the HELP sub menu......WHERE IS THE HELP SUBMENU BUTTON LOCATED? etc etc etc

mdclary
mdclary Question owner
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(4) select troubleshooting information......WHERE IS TROUBLESHOOTING INFORMATION LOCATED?????

(5) CLICK THE RESET FIREFOX BUTTON........where is the click firefox button located,

THIS SHOULDN'T BE SO DIFFICULT........please help!!!!!!!!!!!!!!!

mdclary
mdclary Question owner
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Dear cor-el ...I do appreciate you taking the time to answer my question and send those links.... I am sorry... but I have already read through all of those....going on two hours to solve this problem...

mdclary
mdclary Question owner
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I believe I can't open a firefox menu bar because "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system."

this is the only file in my profiles folder: go2hgd5w.default

mdclary
mdclary Question owner
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Can I just uninstall firefox....will that solve the problem or make it worse? someone please answer

cor-el
cor-el
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  • Top 10 Contributor
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Did you try to use the Profile Manager to create a new profile?

You can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: