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Firefox R 18.0 will display my Google Contacts but when I click on a contact, I can't open it. I'm unable to click and open any component of Contacts.

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  • Last reply by thirteen

thirteen
thirteen
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I'm using Firefox 18.0 and Windows 7. Google Contacts loads my contacts, however, I'm unable to open and edit any individual contacts. Similarly, when I click on the Groups, More, try to go to the next page of contacts, change my settings (gear icon) or change what group I'm viewing, nothing happens. I am able to scroll through the page of contacts displayed, it works when I click on the "all or none" icon next to the group icon and works when I click on New Group and Import Contacts on the lower left of the screen. I have cleared the Cached Web Content and deleted relevant cookies. When opening Google Contacts on this computer in Internet Explorer or on my other computers using Firefox R 18.0 it works fine. Any suggestions are really appreciated.

I'm using Firefox 18.0 and Windows 7. Google Contacts loads my contacts, however, I'm unable to open and edit any individual contacts. Similarly, when I click on the Groups, More, try to go to the next page of contacts, change my settings (gear icon) or change what group I'm viewing, nothing happens. I am able to scroll through the page of contacts displayed, it works when I click on the "all or none" icon next to the group icon and works when I click on New Group and Import Contacts on the lower left of the screen. I have cleared the Cached Web Content and deleted relevant cookies. When opening Google Contacts on this computer in Internet Explorer or on my other computers using Firefox R 18.0 it works fine. Any suggestions are really appreciated.

Chosen solution

Thanks!

I ran through the procedures outlined and found the extension "Yontoo Runtime" that interfered with my Google Contacts. Interestingly, this had been installed on my computer in May but it was only this week that there was a problem (which is coincidental to upgrading to Firefox R 18.0). I disabled the extension and removed the Yontoo program which some sites suggest is malware. I'm at a loss to explain how it was installed on my computer.

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user633449
user633449
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Try reading the steps at Websites look wrong or appear differently than they should

thirteen
thirteen Question owner
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Chosen Solution

Thanks!

I ran through the procedures outlined and found the extension "Yontoo Runtime" that interfered with my Google Contacts. Interestingly, this had been installed on my computer in May but it was only this week that there was a problem (which is coincidental to upgrading to Firefox R 18.0). I disabled the extension and removed the Yontoo program which some sites suggest is malware. I'm at a loss to explain how it was installed on my computer.