This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox cannot open any web page after I install Blackberry Link

  • 2 replies
  • 3 have this problem
  • 6 views
  • Last reply by quoc

quoc
quoc
more options

My laptop runs Vista 32 bit and I have java installed. My default browser is Firefox v22. After I install Blackberry Link (a synchronization PC software for Blackberry 10 smartphones), when I open Firefox, no web page can be opened (blank pages after a while). I uninstall Blackberry Link, Firefox works again.

With Blackberry Link installed, I opened Google Chrome and have no issues opening web pages. I do not want to use Chrome though.

There is some sort of incompatibility between Firefox and BB Link.

Thanks

My laptop runs Vista 32 bit and I have java installed. My default browser is Firefox v22. After I install Blackberry Link (a synchronization PC software for Blackberry 10 smartphones), when I open Firefox, no web page can be opened (blank pages after a while). I uninstall Blackberry Link, Firefox works again. With Blackberry Link installed, I opened Google Chrome and have no issues opening web pages. I do not want to use Chrome though. There is some sort of incompatibility between Firefox and BB Link. Thanks

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Does Blackberry Link install any add-ons into Firefox? You can check here:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Also, does Blackberry Link create any Windows network connections? To make sure Firefox isn't randomly choosing dysfunctional networks, check your proxy setting here:

orange Firefox button (or Tools menu) > Options > Advanced > Network > "Settings" button

If you have Auto-detect, try either No Proxy or Use system proxy settings.

quoc
quoc Question owner
more options

Thank you very much for looking into my compatibility issue with BB Link and FF

I check on Firefox Add-ons Plugins category and Extensions category, and BB Link did not install any add ons into Firefox.

I also check the Options Advanced Network Settings and currently I have No Proxy when I ran into this issue with BB Link.

Thanks again.