Can not create Primary Password

I am trying to create a Primary Password but getting message: "Unable to change Primary Password" Using Thunderbird Version 128.4.1esr | Released November 4, 2024 under W… (read more)

I am trying to create a Primary Password but getting message: "Unable to change Primary Password" Using Thunderbird Version 128.4.1esr | Released November 4, 2024 under Windows 11.

Asked by yuri.polyakov 11 hours ago

Receiving emails

After scanning documents from Epson printer and using the send-to email function I am not receiving the email with attachment. I have also tried switching from Epson WiF… (read more)

After scanning documents from Epson printer and using the send-to email function I am not receiving the email with attachment. I have also tried switching from Epson WiFi back to home WIFI and I still don't receive them

I have also tried scanning from a HP printer and sending to my email but have not received it

Asked by maureenleather53 12 hours ago

email hacked - what to do?

Hi, My Tbird email has been hacked. Not suspected but proven. I have changed the root email account password - logged in to Tbird and did an attempt to Get Email an… (read more)

Hi,

 My Tbird email has been hacked.  Not suspected but proven.  I have changed the root

email account password - logged in to Tbird and did an attempt to Get Email and it asked me for the password. I provided it and it seemed to work and the password -seemed- to get saved.

 But when I went back in a little later - Tbird asked for the password again.  I did NOT

provide it this time but used a direct browser based email process - that works with the new password. So password confirmed.

 Very concerned about Tbird not saving the new password and re-using it.  Is it  

possible that Tbird itself has been hacked? A virus scan of the entire computer did not show any problems (Norton).

                                                                     - Ideas?   Jim in the PNW

Asked by OldRocky 15 hours ago

Last reply by OldRocky 13 hours ago

Calendar lost

On installing Thunderbird on my new Windows 11 computer, restore of backed up Profile did NOT restore my calendar. The calendar file is definitely in my Profile backup a… (read more)

On installing Thunderbird on my new Windows 11 computer, restore of backed up Profile did NOT restore my calendar. The calendar file is definitely in my Profile backup and it is over 1000 kb but nothing I have tried will import this local.sqlite file. I cannot find any other software that will import this file. Help. Thank you.

Asked by dlbkls50 20 hours ago

Last reply by dlbkls50 14 hours ago

Thunderbird sync issues folders

Hello, Recently I opened Thunderbird and it automatically added the following folders to my account: https://www.imagebam.com/view/MEX6LYC All the generic yellow folde… (read more)

Hello,

Recently I opened Thunderbird and it automatically added the following folders to my account:

https://www.imagebam.com/view/MEX6LYC

All the generic yellow folders below the Deleted trash can icon suddenly appeared and they weren't there or weren't shown before. I right-mouse clicked on the account folder, went to Subscribe, unticked the folders that I don't want to subscribe to (all the yellow ones were there), restarted Thunderbird and they all still appeared and the boxes I unchecked, had just rechecked themselves.

I don't want them shown. Is there anyway to fix this?

Thanks

Asked by Cheater Slick 14 hours ago

Need help setting new password

I recently tried to set up Thunderbird to receive emails on my smart phone while on vacation. The phone was new, and I ran into all kinds of problems with it, including m… (read more)

I recently tried to set up Thunderbird to receive emails on my smart phone while on vacation. The phone was new, and I ran into all kinds of problems with it, including messing up most of my passwords. When I got home; I'm getting a sign in error on my email account, along with other problems. How can I reset to a new password so I ran open the emails that have stacked up?

Asked by gmg1 15 hours ago

some email gets messages, some stopped

I can find no difference of settings between five accounts that Get Messages just fine and several accounts that STOPPED DOING SO -- getting no emails even when I click … (read more)

I can find no difference of settings between five accounts that Get Messages just fine and several accounts that STOPPED DOING SO -- getting no emails even when I click on dropdown for individual account

Asked by genordell 15 hours ago

email password challenge

I have an icloud email address in Thunderbird on my windows laptop. I changed my apple id password and the icloud email has stopped working on my laptop. It asks for a … (read more)

I have an icloud email address in Thunderbird on my windows laptop. I changed my apple id password and the icloud email has stopped working on my laptop. It asks for a password and does not accept my new password.

Asked by tony288 15 hours ago

Thunderbird won't send email on one Outlook365 account, will on another.

Hello All, So I have two exchange accounts. Both were working until a recent Thunderbird update. Now they both will receive email, but only one will send. The offending … (read more)

Hello All,

So I have two exchange accounts. Both were working until a recent Thunderbird update. Now they both will receive email, but only one will send. The offending account will spine for a bit on send and error out with the change password or retry. Both do not work. I have tried everything from recreating the account to creating a new SMTP account. I am at a loss at this point. Any help is greatly appreciated.

I am using,

Thunderbird 128.4.1esr (64-bit) Avast as in the pic. Also the SMTP setting in the pic. These are the same as the account that is work bar the credential change. This on Windows 11.

Asked by rford2 15 hours ago

Could Thunderbird please do its compacting in the background?

I often wake up my machine and immediately click "get messages" to see what's new. Often when I do this my request is blocked because the trash or some other folder is be… (read more)

I often wake up my machine and immediately click "get messages" to see what's new. Often when I do this my request is blocked because the trash or some other folder is being compacted. This is annoying.

Why must tbird choose to compact just when I am trying to do something? Couldn't it do compaction and other such housekeeping in the background, when it would otherwise be idle?

Asked by pkyzivat 18 hours ago

Last reply by pkyzivat 17 hours ago

update to 128.3.3 lost folders and address book

With the latest update to version 128.3.3 in October 2024, I have lost the local folders to one email account and the address books to both email accounts. Any advice in… (read more)

With the latest update to version 128.3.3 in October 2024, I have lost the local folders to one email account and the address books to both email accounts. Any advice in how to retrieve them?

Asked by Corey Meroniuk 18 hours ago

Email message won't scroll down

Hello, I'm using 115.16.0esr (64-bit) for Linux. I received an email message. I have the protection for not download images (I don't know if this is relevant, but the is… (read more)

Hello,

I'm using 115.16.0esr (64-bit) for Linux. I received an email message. I have the protection for not download images (I don't know if this is relevant, but the issue only happened after I select download images, as I didn't try before). Now, when I select the message, I can't scroll down and see the bottom of it. Neither with the mouse scroll wheel, not using arrow or page down keys.

I tried opening the message in another tab, and did not work. I can only read the whole message when I click to reply, in the new message.

Image attached for better understanding.

What's going on?

Asked by Fernando César 18 hours ago

Lost access to the web from Thunderbird

After the last update my settings have been a mess. Not sure what all the settings where because haven't need to change anything in years. It has been perfect. Now it is … (read more)

After the last update my settings have been a mess. Not sure what all the settings where because haven't need to change anything in years. It has been perfect. Now it is not letting me click a link for to a website. I have tried to fix in settings but sure just not picking the right option. Been at this for over 2 hours. Just can't find the right settings. Thank you

Asked by millertona 19 hours ago

Copying Thunderbird address book from one computer to another

I am setting up a new computer, and have installed thunderbird. When I try to use the Troubleshooting Information "Profile Folder" option, it tells me the location is not… (read more)

I am setting up a new computer, and have installed thunderbird. When I try to use the Troubleshooting Information "Profile Folder" option, it tells me the location is not available.

How do I get to that location so I can paste abook.sqlite and history.sqlite in and be on my way?

Asked by luellanelsonarb 20 hours ago

Last reply by luellanelsonarb 20 hours ago

Everything is different

My entire experience with TB has changed and I don't know if it's something I did or if TB changed its format. I just want my old start screen back to the way it was befo… (read more)

My entire experience with TB has changed and I don't know if it's something I did or if TB changed its format. I just want my old start screen back to the way it was before. Now, I send an email with photos included IN THE EMAIL and when I look at Sent email it looks nothing like what I sent and the photos are at the bottom of the screen as attachments. If these changes are on TB's end, I'm definitely not happy with them. Is there a way to get the previous format back?

Asked by jannu1 23 hours ago

Last reply by jannu1 21 hours ago