I recently had a Thunderbird update to version 128.3.3. Since then I have very serious issues with it. When I start it, it does not respond for a long time (it is looking… (read more)
I recently had a Thunderbird update to version 128.3.3. Since then I have very serious issues with it. When I start it, it does not respond for a long time (it is looking for something?), and then it gives the crash report, as shown below. I noticed that Version 115.10.1.0 is installed in Program Files (x86), but it no longer works. When I try to open it it wants me to set up a new profile. Version 128.3.3 is installed in Program Files (and this one does not work). Yesterday, I could get version 128.3.3 to work after running another update on it. However, after getting out of it, it will no longer work, even if I try to update it. Do you have a suggestion on how I can restore Thunderbird to work? Thank you.
Crash report:
AdapterDeviceID: 0x1c82
AdapterDriverVersion: 32.0.15.6603
AdapterSubsysID: 35121028
AdapterVendorID: 0x10de
Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0
AvailablePageFile: 9630232576
AvailablePhysicalMemory: 8522608640
AvailableVirtualMemory: 138530336952320
BackgroundTaskMode: 0
BuildID: 20241101163316
CPUMicrocodeVersion: 0xf0
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1730826041
DOMFissionEnabled: 1
DOMIPCEnabled: 1
EMCheckCompatibility: true
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
GpuSandboxLevel: 1
HeadlessMode: 0
InstallTime: 1730823356
LastStartupWasCrash: 1
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Corporation":["MAPIR.DLL","JitV.dll","OLMAPI32.DLL","C2R64.dll","MSMAPI32.DLL","AppvIsvSubsystems64.dll","OutlookServicing.dll"],"Microsoft Windows":["mapi32.dll","ktmw32.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","explorerframe.dll","dataexchange.dll","DWrite.dll","wscapi.dll","usp10.dll","ondemandconnroutehelper.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","msi.dll","cryptui.dll","Windows.StateRepositoryPS.dll","OneCoreUAPCommonProxyStub.dll","dbgcore.dll","wininet.dll","dbghelp.dll","wsock32.dll","msxml6.dll","winmm.dll","GdiPlus.dll","comctl32.dll","httpapi.dll","drvstore.dll","cryptnet.dll","urlmon.dll","secur32.dll","npmproxy.dll","ColorAdapterClient.dll","mscms.dll","iertutil.dll","webservices.dll","twinapi.dll","Bcp47Langs.dll","davclnt.dll","MMDevAPI.dll","AudioSes.dll","BCP47mrm.dll","davhlpr.dll","d3d11.dll","d2d1.dll","Windows.Security.Authentication.Web.Core.dll","CoreUIComponents.dll","InputHost.dll","Windows.UI.dll","DXCore.dll","xmllite.dll","WinTypes.dll","wevtapi.dll","wshbth.dll","netprofm.dll","dhcpcsvc.dll","version.dll","wtsapi32.dll","TextInputFramework.dll","CoreMessaging.dll","dhcpcsvc6.DLL","twinapi.appcore.dll","winnsi.dll","dcomp.dll","nlaapi.dll","WindowManagementAPI.dll","propsys.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","srvcli.dll","rsaenh.dll","winhttp.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","winsta.dll","umpdc.dll","powrprof.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","msvcp_win.dll","ucrtbase.dll","crypt32.dll","gdi32full.dll","bcryptPrimitives.dll","bcrypt.dll","KERNELBASE.dll","cfgmgr32.dll","win32u.dll","wintrust.dll","user32.dll","gdi32.dll","oleaut32.dll","shlwapi.dll","imm32.dll","clbcatq.dll","imagehlp.dll","combase.dll","shell32.dll","advapi32.dll","nsi.dll","SHCore.dll","ws2_32.dll","kernel32.dll","psapi.dll","normaliz.dll","sechost.dll","msvcrt.dll","msctf.dll","rpcrt4.dll","ole32.dll","setupapi.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","MSVCP140_ATOMIC_WAIT.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"NVIDIA Corporation":["nvwgf2umx.dll","nvgpucomp64.dll","nvldumdx.dll"]}
Notes:
Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x3e92, AdapterSubsysID2: 35121028, AdapterDriverVersion2: 27.20.100.9664FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
QuotaManagerStorageIsNetworkResource: 0
ReleaseChannel: esr
SafeMode: 0
SecondsSinceLastCrash: 2678
StartupCacheValid: 0
StartupCrash: 0
StartupTime: 1730825827
SubmittedFrom: Client
SystemMemoryUsePercentage: 49
TelemetryClientId: c176c908-63f6-449c-bf97-94b4c878c31f
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241101163316","version":"128.4.1","vendor":null,"displayVersion":"128.4.1esr","platformVersion":"128.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16191,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":5011},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVIDIA GeForce GTX 1050 Ti","vendorID":"0x10de","deviceID":"0x1c82","subsysID":"35121028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6603","driverDate":"10-15-2024","GPUActive":true},{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x3e92","subsysID":"08591028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.9664","driverDate":"6-1-2021","GPUActive":false}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"places.history.enabled":false,"privacy.donottrackheader.enabled":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15029},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18904,"updateDay":18904},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}}
TelemetryServerURL: https://incoming-telemetry.thunderbird.net
TelemetrySessionId: d698775d-0a0c-490d-809c-5158d62b8ef7
Throttleable: 1
TotalPageFile: 19527397376
TotalPhysicalMemory: 16977260544
TotalVirtualMemory: 140737488224256
UptimeTS: 2335.15048
User32BeforeBlocklist: 1
Version: 128.4.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
